Enhanced Mail and Parcel Services
David works from Monday to Friday, between 9 and 6pm. When a registered mail is sent to him, he can’t be at home to sign and get it.
Mary use to buy online but when the parcel is shipped, she is not sure to collect it at home.
When goods are sent, Customer Support agents might need to give the estimate time of arrival to the callers or have a delivery confirmation.
Writing a proxy letter, filling a specific form, making a copy of the ID card, a copy of the arrival notice, sending the documents to someone else can take time.
We would lke to eliminate the inconvenience of a trip to the post office for the customer and reduce operational costs for e-commerce services.
More than that, data on service delivery will be used to assess the value of certain services to the customer, as well as the creation of new services.